Privacy Policy

Fratelli Carli USA, Inc. is committed to ensuring that your privacy is protected. This Privacy Policy describes the privacy practices and policy regarding the collection and use of information (including personally identifiable information) of Fratelli Carli USA and its subsidiaries or affiliates made available to us through our website, via order forms and on the phone.

Fratelli Carli, U.S.A., inc. 3500 South Dupont Highway Dover – DE 19901 collects and stores some information about its customers and people who give us personal information though our web site or in any other way. Information we may request includes your mailing address, name, phone number and home address. If you make a purchase, we may ask for your credit card number and billing information. We use the information that you provide for such purposes as replying to your questions, processing your order and communicating with you.

It is expressly prohibited for minors under the age of 18 to use this web site or transmit orders to Fratelli Carli USA without the consent and supervision of their parents or legal guardians.

If you become our customer, the personal data you give us is treated for institutional purposes linked with our company’s activities, such as filing, invoicing our customers, and especially for:

1. Fulfilling legal obligations connected with civil, fiscal and accounting rules, for the administrative management of the relationship you established with our company;
2. Meeting contractual obligations, of technical support and technical information, after-sale assistance and satisfaction’s control concerning products you are interested in;
3. Conducting market research and statistical analysis;
4. Communicating commercial information concerning future initiatives, new product launches, services and offers by mailing and home address (if in the past you did not express your preference to receive mails) or by SMS (only with your consent);
5. Executing prize-winning games and promotional initiatives in general for the interest and advantage of its customers.

We may hire independent contractors or other companies to provide limited services on our behalf, such as handling the delivery of mailings and processing transactions, printing catalogs and sending promotional and information material (e-mail, SMS, etc.), customer care and back office services. Those service providers may obtain the personal information reasonably necessary to deliver the service. They are required to protect your data and not to disclose it for any purpose other than providing us with products or services for which we contracted.

You can request the list of suppliers and processors currently used by the Company sending an e-mail to dpo@fratellicarli.com.

We may disclose your personal information to our Parent Company Fratelli Carli S.p.A. based in Italy, Via Garessio 11 - 18100 Imperia.

Fratelli Carli S.p.A., as independent data controller, shall use your personal data in order to profile you and to define promotions and commercial offers as much as possible customized on your interests and on your purchasing behaviors. For further information you should refer to the Fratelli Carli’s privacy information notice at the link or send an e-mail to dpo@fratellicarli.com.

We will retain your personal information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer period is required or permitted by law.

You may unsubscribe from receiving marketing or other commercial emails from Carli US by following the instructions included in the email. However, even if you opt out of receiving such communications, we retain the right to send you non-marketing communications to fulfill your request or provide service communications.
If you want to opt out of receiving SMS text messages, you can text the word "STOP" to received SMS.

If you have any questions, complaints, or comments regarding this Privacy Policy, or to stop receiving our mail or email advertising, please refer to the section “My choices” of your account or send an email to dpo@fratellicarli.com.

For any question about the products, you can write to customer.service.us@fratellicarli.com.

For further information please visit the contact section of the website oliocarli.us.

We will occasionally update this privacy policy. We encourage you to periodically review this statement to be informed of how Fratelli Carli is protecting your personal information.

Security Policy
Fratelli Carli implements reasonable safeguards to protect your personal information and requires the same protection from our suppliers. They received instructions for personal data processing or have signed contract clauses for this purpose. Your data is located in controlled and secure environments, protected from unauthorized access and use, and it is accessible to a limited number of persons who have special access rights. Some of your personal information, such as credit card information, is encrypted.